Privacy Policy
What we collect, why, and how to reach us.
Who we are
Effective Date: October 31, 2026
Last Updated: October 31, 2026
Haul Factor (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what we collect when you read haulfactor.com, leave a review, use our free tools, join The Heads-Up, or contact us, and what we do with it.
1. Information We Collect
What we collect depends on what you do on the site:
- Reading the site. IP address, browser type and interaction data through cookies. We use Google Analytics and the Meta Pixel to measure visits and how our ads perform; they use cookies, and we don’t send them your name, email address or phone number.
- Leaving a review. The MC number you enter, which we check against the public FMCSA carrier record (legal name, authority status, address and public contact details). We keep a one-way hash of the MC number plus its last three digits, not the full number in readable form. We also keep your answers to the five questions, the factor you review, your relationship with it, your fleet-size band, and any comment you write. A one-way hash of your IP address and device is kept to spot repeat or abusive submissions.
- Verifying your review. To prove the review comes from the carrier, we send a six-digit code by text message or phone call to the phone number on that carrier’s public FMCSA record. We do not store that number. The code is sent and checked by Twilio, our verification provider.
- Email, if you give it. If you ask for a checklist or Exit Kit steps, follow a factor, or join The Heads-Up, we keep your email address and when and how you agreed. If you choose to give a phone number for texts, we keep it with the date and wording you agreed to.
- Contacting us. Name, email address, phone number and business name, if you send them.
2. How We Use Your Information
We use the information collected to:
- Check that a review comes from a real carrier, and publish it without your name or MC number. Public reviews show the factor, your answers, your comment, your relationship with the factor, a fleet-size band and the month.
- Have a person check each review before it appears, and remove ones that break our review rules.
- Work out factor scores and rankings from verified reviews.
- Email you what you asked for, such as a checklist, Exit Kit steps, a note after you follow a factor, or The Heads-Up, plus related tips. Every email has an unsubscribe link. We never sell your email.
- Provide customer support and respond to requests.
- Improve our website layout, user experience, and tools.
3. Who We Share It With
We do not sell your personal information. We use service providers to run the site: Twilio sends and checks verification codes; our hosting, email and analytics providers process data for us; and we may disclose information if the law requires it. We do not tell a factor which driver wrote a review.
4. Mobile Terms & SMS Communication
Verification codes are sent only to the phone number on a carrier’s public FMCSA record, because you started a review for that carrier. They are one-time codes, not marketing. If you submit a form that shows our SMS disclosure, you also agree to receive SMS communications from Haul Factor about your request:
- Use of Mobile Data: Your phone number will strictly be used for operational follow-ups, account updates, and appointment scheduling notifications related to your inquiry.
- Opt-Out: You can opt out of receiving SMS text messages at any time by replying STOP to any text message. For assistance, reply HELP.
- Message & Data Rates: Message frequency varies. Standard message and data rates may apply depending on your mobile carrier.
5. Your mobile number
No mobile information will be shared with third parties/affiliates for marketing/ promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.
6. Data Security & Storage
We implement industry-standard administrative, physical, and technical security measures to safeguard your personal data against unauthorized access, loss, or alteration. Reviews are stored without your name, and MC numbers are stored as one-way hashes.
7. Your Choices
You can unsubscribe from any email with the link in it, reply STOP to any text, and ask us to see, correct or delete the personal information we hold about you by writing to the address below. If you wrote a review, tell us the factor and approximate date and we will help you find and remove it.
8. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
Haul Factor
PO Box 740192, San Diego, CA 92174
Email: support@haulfactor.com
Website: haulfactor.com
Last updated: Oct 31, 2026.